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Experience
WHERE I’VE WORKED
Jun 2019 - Nov 2020
Technical Support Advisor
Account: Apple Inc.
* handled iOS, iPadOS issue for Middle East and UK-based customers
Jun 2015 - Mar 2018
Senior Associate Customer Support Specialist
Account: PayPal Australia & New Zealand
Department: Dispute and Claims
Oct 2014 - Mar 2015
Technical Support Specialist
Account: At&t Uverse
Education
WHAT I’VE LEARNED
Nov - Dec 2019
FVA Rockstar Freelancing Plus training by Coach Keren Cajes-Ame
Batch 10
Filipino Virtual Assistance (FVA) Consultancy
Jun 2008 - Apr 2012
Bachelor of Science in Food Technology
Bicol University - College of Industrial Technology
Legazpi City
Nov 2013 - May 2014
Customer Care Specialist
Account: United Airlines
Department: MileagePlus
Dec 2012 - June 2013
Senior Associate Document Analyst
Innodata Knowledge Services Inc.
Department: Abstract and Indexing
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